SHIPPING & RETURNS

All orders are sent via a standard service with Royal Mail and our flat rate shipping charge is £2.75.

In the unlikely event that your order is damaged or you wish to return it, please email hello@orlandosaldeburgh.co.uk and we will let you know how to go about returning it.

Where goods are simply unwanted and notification is received after the 7 day cooling off period, we will be delighted to offer an exchange to the value of the goods within 28 days of you receiving the original goods.

In this instance, please notify us of your intent to return the goods in writing, or by email to hello@orlandosaldeburgh.co.uk and we will provide you with instructions. Items must be unused and in a perfect re-saleable condition, accompanied by a valid order reference. If you are returning goods simply because they are unwanted or no longer required you will be responsible for the cost of returning them.

Should you experience any issues with your order, please contact our Customer Service Department via email at hello@orlandosaldeburgh.co.uk

Where a refund is due, this will be processed either onto the credit/debit card with which the purchase was made or by bank transfer (at our discretion), within 5 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank.